Looking for a Groove alternative?

Discover why LiveAgent is the best Groove alternative on the market.

  • ✓ No setup fee
  • Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Groove is a great piece of software that gained popularity by documenting their company’s growth through their popular blog. Groove is simple to use and competitively priced. However, if you’re looking for a Groove alternative, consider LiveAgent.

At LiveAgent we understand that with great software comes great customer service. That’s why we created a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time.

LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

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  • Most popular software Q2 2024
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Save more with LiveAgent

Groove vs LiveAgent at a glance

FeatureLiveAgentGroove
Ticketing✅Yes✅Yes
Live Chat✅Yes✅Yes
Call Center✅Yes❌No
Self-Service✅Yes✅Yes
Facebook✅Yes✅Yes
Twitter✅Yes✅Yes
Instagram✅Yes❌No
Viber✅Yes❌No
WhatsApp✅Yes❌No
Knowledge Base✅Yes✅Yes
Customer Forum✅Yes❌No
Automation and Rules✅Yes✅Yes
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes✅Yes
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes✅Yes
Unlimited Tickets/Mails✅Yes✅Yes
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes✅Yes
Person deciding between two solutions

Powerful Groove alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. Groove offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Groove alternative, consider LiveAgent. We’ve got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today with our 30-day trial, no credit card required.

The fastest chat widget

If you’re looking for a Groove alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.

The fastest live chat on the market

Reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of useful features

With more than 179 help desk features, providing support will be a piece of cake.

LiveAgent - Powerful WYSIWYG editor

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

You deserve the best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. That’s why it’s a great alternative to Groove. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

Ready to switch to LiveAgent

LiveAgent vs. Groove comparison

Check out how we compare to Groove based on customer reviews on Capterra

comparison between LiveAgent and Groove

Current as of 28.1.2020

See why companies switch to LiveAgent

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Contextual help

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Seamlessly integrate Verve's VoIP number with LiveAgent's solution for a streamlined experience. Discover how by reading our informative article.

Verve

Verve, formed by T3 Communications, Nexogy, and NextLevel Internet, offers UCaaS and Broadband Solutions. LiveAgent integrates Verve's VoIP number for free, but Verve charges for services. Simply navigate to Configurations > Call > Numbers > NextLevel, nexogy, or T3 Communications to add the VoIP number. Verve provides high-quality broadband solutions and expert support.

Check out how LiveAgent's customer service team uses WhatsApp for seamless communication and building customer relationships.

How LiveAgent’s customer support uses WhatsApp

Discover how LiveAgent's customer support leverages WhatsApp to improve response times, enhance customer experience, and establish new communication channels. Learn about integrating WhatsApp with your help desk and improving response time with message templates and SLAs.

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